Privacy Policy
Last updated: [09/01/2026]
MTAE (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What Information We Collect
We may collect personal information including, but not limited to:
Name
Email address
Phone number
Address or suburb
Details about your enquiry or service request
Information relating to your security, automation, or network systems (where relevant)
This information is collected when you:
Submit a form on our website
Contact us by phone or email
Request a quote or service call
Engage us to provide services
2. How We Collect Information
Personal information is collected directly from you via:
Website forms
Email correspondence
Telephone conversations
In-person communication
We do not knowingly collect information from children.
3. How We Use Your Information
We use your personal information to:
Respond to enquiries and service requests
Provide quotes and deliver services
Communicate with you regarding your systems or appointments
Improve our services and customer experience
Meet legal and regulatory obligations
We do not sell or rent your personal information to third parties.
4. Disclosure of Personal Information
We may disclose your information:
To service providers or contractors where required to deliver our services
Where required or authorised by law
With your consent
All reasonable steps are taken to ensure third parties handle your information securely.
5. Storage and Security
We take reasonable steps to protect your personal information from:
Misuse
Loss
Unauthorised access
Modification or disclosure
Information may be stored electronically or in hard copy and is retained only for as long as necessary for business or legal purposes.
6. Cookies and Website Analytics
Our website may use basic cookies or analytics tools to:
Improve website functionality
Understand general visitor behaviour
These tools do not identify you personally.
You can disable cookies via your browser settings if you prefer.
7. Access and Correction
You may request access to the personal information we hold about you, or request corrections if the information is inaccurate, by contacting us using the details below.
8. Complaints
If you believe your privacy has been breached, please contact us first so we can attempt to resolve the issue.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
10. Contact Us
MTAE
Adelaide, South Australia
Phone: (08) 7081 2034
Email: info@mtae.com.au